You can change your password directly within the app - the exact process will depend whether you’re currently logged into your account or not.
This only works if you created your Paired profile with an email address and a password. If you created your account through Apple or Google, please use the relevant login method to access your profile.
If you’re logged in:
Go into the Us tab
Click on the Settings icon, in the top-right-hand corner
Visit About you
Select Change password
Enter your Current password followed by your new password, typed twice
Please note: your password must contain at least 6 characters, 1 uppercase letter and 1 number
If you’re logged out of your account:
From the home screen, tap Log in at the top of the screen
Click Forgot your password?
Enter your email address - you will receive an email with a link to create a new password
Please note: your password must contain at least 6 characters, 1 uppercase letter and 1 number
If you have any issue when trying to update your password, please get in touch at [email protected] or message us directly via the app with a description of the problem and a screenshot of any error message you see.