Though we try to test the app extensively before releasing any updates to the App Store and Google Play Store, from time to time you might encounter an unexpected issue with Paired.
If you’re encountering any bug, freeze, or performance issue within the app, here are some steps you can try to fix the issue:
Force-close the app and restart it: it will force the app to load the content once again and can help avoiding errors.
Make sure you’re using the latest version of the app: we constantly work on adding new features into the app and/or improve the performance of Paired. Installing the latest update is likely to help you solve the issues you’re facing.
Clear the cache of the app. You can do so by going to the Us tab > Settings > Clear Cache (under "Help"). This will force the app to load your data from scratch and helps in most situations
Check if the issue you’re facing is mentioned in one of our FAQs: we do our best to provide self-help articles and it’s possible that we’ve already presented some workarounds for your issue.
Uninstall and reinstall the app.
We recommend that you perform these steps in this order, and verify if your issue is fixed after each of them.
If your issue persists after that, please let us know and we'll investigate further!